Your information, handled with care
Privacy Should Feel Clear, Not Buried in Fine Print
This policy explains how Midway Pharmacy may collect, use, safeguard, and respond to requests about personal information submitted through this website.
- Plain-language overview
- Website and inquiry data
- Privacy request guidance
Policy Contents
01
Overview
02
Information We May Collect
03
How We Use It
04
Health Information
05
Cookies & Analytics
06
Sharing & Providers
07
Safeguards & Retention
08
Your Privacy Choices
09
Children & Links
10
Policy Updates
11
Contact Us
01
Overview and Scope
Midway Pharmacy respects the privacy of patients, visitors, and community members. This Privacy Policy describes how personal information may be handled when you visit midwaypharmacy.ca, send a general inquiry, request an appointment, request prescription support, communicate with the pharmacy, or otherwise use the website.
This policy applies to information collected through the website and related digital communications. Pharmacy records and individually identifying health information may be governed by additional professional and health-information requirements.
02
Information We May Collect
The type of information collected depends on how you use the website. We aim to limit collection to information reasonably needed for the identified purpose.
A
Contact Information
Name, phone number, email address, and preferred method of contact.
B
Request Details
Inquiry subject, requested service, preferred appointment date or time, prescription number, and notes you choose to provide.
C
Technical Information
IP address, browser type, device details, page activity, referral source, and security logs where enabled.
D
Communications
Messages, call-back requests, email correspondence, and records needed to respond or maintain service quality.
Browse our services or call the pharmacy for help selecting the right option.
Required form fields should be clearly marked, while optional fields should remain optional.
Information may also be collected when you contact the pharmacy by phone, email, or in person.
03
How Information May Be Used
Personal information may be used to provide requested services, operate the website, maintain security, comply with legal obligations, and improve the visitor experience.
Respond to questions, appointment requests, prescription refill inquiries, and service requests.
Confirm identity or request additional information where appropriate.
Communicate about pharmacy services, scheduling, changes, or follow-up matters.
Maintain records, detect misuse, troubleshoot the website, and protect systems.
Meet legal, regulatory, professional, insurance, and operational requirements.
Send promotional communications only where permitted and with appropriate consent.
04
Health Information and Pharmacy Records
Information connected to prescriptions, medication history, health services, or patient care may be considered health information and may require a higher level of protection than ordinary website data.
Website forms are not a substitute for secure clinical communication.
For medication-specific advice, urgent health concerns, or detailed personal health information, contact the pharmacy directly using an appropriate channel. Do not use this website for emergencies.
Where applicable, health information is handled according to Alberta health-information requirements, professional standards, consent rules, and the pharmacy’s internal privacy practices.
05
Cookies, Analytics, and Website Technology
The website may use essential cookies or similar technologies to support security, remember preferences, operate forms, and understand general website performance. Analytics or advertising tools should only be described here if they are actually installed.
Essential technologies may be required for website operation and security.
Optional analytics should be configured to collect the least information reasonably needed.
Browser settings may allow you to block or delete cookies, although some functions may not work as intended.
A cookie banner should be added where required by the final technology stack and consent approach.
06
When Information May Be Shared
Midway Pharmacy does not sell personal information. Information may be disclosed when reasonably necessary for the identified purpose, with consent, or where authorized or required by law.
Website hosting, form, email, booking, analytics, security, and IT service providers working on the pharmacy’s behalf.
Healthcare providers, insurers, or other parties where authorized and appropriate for a requested service.
Professional advisers, regulators, law enforcement, or government bodies where legally permitted or required.
A successor organization in connection with a legitimate business transaction, subject to applicable privacy requirements.
Service providers should be contractually required to protect information and use it only for authorized purposes. Depending on provider locations, information may be processed outside Alberta or Canada and may be subject to the laws of that jurisdiction.
07
Safeguards, Retention, and Disposal
Reasonable administrative, technical, and physical safeguards may be used based on the sensitivity of the information. No internet transmission or storage system can be guaranteed to be completely secure.
Access controls, secure credentials, staff awareness, system updates, backups, and vendor oversight.
Encryption in transit and other security controls where supported by the selected services.
Retention only for as long as reasonably necessary for the purpose, legal obligations, dispute resolution, or professional requirements.
Secure deletion, destruction, or de-identification when information is no longer required.
Service providers should be contractually required to protect information and use it only for authorized purposes. Depending on provider locations, information may be processed outside Alberta or Canada and may be subject to the laws of that jurisdiction.
08
Your Privacy Choices and Requests
Subject to applicable law and limited exceptions, you may contact Midway Pharmacy to ask how your information is handled or request access or correction.
Request 01
Access
Ask whether the pharmacy holds personal information about you and request access where applicable.
Request 02
Correction
Request correction of inaccurate or incomplete personal information.
Request 03
Consent
Ask questions about consent or withdraw consent where legally and practically permitted.
Request 04
Marketing
Use the unsubscribe option or contact the pharmacy to stop optional marketing messages.
Request 05
Complaint
Raise a concern about privacy practices and request that it be reviewed.
Request 06
Explanation
Ask for clarification about collection, use, disclosure, retention, or safeguards.
The pharmacy may need to verify your identity before responding. Some information may not be accessible or removable where retention is required by law or professional obligations.
09
Children, Third-Party Links, and External Services
The website is intended for general pharmacy information and is not designed to knowingly collect personal information directly from children without appropriate involvement from a parent or guardian.
The website may link to Google Maps, health resources, booking tools, social platforms, or other third-party websites. Their privacy practices are governed by their own policies, and Midway Pharmacy is not responsible for external website content or practices.
10
Changes to This Privacy Policy
This policy may be updated when website features, service providers, legal requirements, or pharmacy practices change. The updated version should be posted on this page with a revised effective date. Material changes may be highlighted through an additional notice where appropriate.
11
Contact Midway Pharmacy About Privacy
For a privacy question, access or correction request, or concern about how personal information has been handled, contact Midway Pharmacy using the details below. A designated privacy contact should be confirmed before the website launches.
Privacy Contact
Include your name, contact information, a clear description of your request, and enough detail for the pharmacy to locate the relevant information. Do not email sensitive information unless instructed to use a secure method.
midwaypharmacy26@gmail.com
Phone
780-477-5918
Address
1131 103A St SW, Edmonton, AB T6W 2P6
Fax
587-686-9868